Join Date: Jul 2005; Posts: 71343; Share Tweet. It takes you to a Boss serial number decoder site - type in your pedal's serial number, and out pops the month and year it was made. On the PN-2 page at Boss Area it says that manufacturing only spanned a period 10 months.. Great Deals With: sparkfriction, Elessar [Sly], WAWBanks, SG1. Can you tell me the year of manufacture of bose lifestyle serial number 613095407 and another with serial number 1 203863. It will help me make a choose buying one second hand Thanks. Clicking this will make more experts see the question and we will remind you when it gets answered. You can't post conmments that contain an email address.
Lou of Drummoyne, Other Verified Reviewer
Original review: May 8, 2019
After only 18 months of use, our BOSE Soundtouch 300 Soundbar literally just stopped working. No warning, it just died. All troubleshooting was unsuccessful. The BOSE call center support were fantastic, even knowing it was 6 months out of warranty, they still took it back at no charge, repaired and returned it within 9 days. Thank you BOSE. It's now back and operating beautifully. Fantastic service which I would highly recommend to anyone.
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William of Cypress, TX Verified Reviewer
Can you tell me the year of manufacture of bose lifestyle serial number 613095407 and another with serial number 1 203863. It will help me make a choose buying one second hand Thanks Posted by peter_brien on May 23, 2011. On October 15, 2003, Bose Corporation began selling the L1 Model I family of products through its internal CFDT sales division, and direct sales online through its website (in the U.S., Puerto Rico, Canada or U.S. Virgin Islands only). Guitar Center and Musicians Friend began selling these products on November 1, 2003, in stores nationwide.
Original review: Feb. 9, 2019
I have a 3 year old Bose Wave Soundtouch system and the CD Player started skipping. After trying the reset feature the problem was still apparent. Contacted Bose for repair info. Since it was out of warranty they provided me the option to ship it to them and provided a prepaid UPS label to do so. They then offered me a 50% discount on the repair cost; $100 down to $50. Email communication was great after initial call. The unit was packed and shipped on 1/28. Repair was promised at 3 weeks. On Tuesday 2/5 I received notification that my unit was shipped. Saturday 2/9 received a perfectly repaired unit. Overall I am very impressed with the service I received and the communication during the process. Thank you Bose.
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AL of Phoenix, AZ Verified Reviewer
Original review: Nov. 5, 2018
My left Bose SoundSport Free Wireless earbud stopped working after about 4 months. It just wouldn’t seem to connect to the right one anymore. I disconnected and reconnected, reinstalled the app, but nothing worked. I took them back to Best Buy, but they said it had been too long and would not help me. So, I had to go online to find contact info for Bose. I found a number and called them up. The man who answered had a heavy Indian accent, but understood the problem and explained the process for getting them replaced.
They sent an email with a mailing label for me to print out, and I packaged them up and sent them back on 10/31. It said it could take a few weeks. However, on 11/03, the UPS truck came to my house with a package from Bose. A brand new set of earbuds, just in time, too, as I was getting ready to go to the gym. I had bought a different brand to use while I was waiting, because I thought it would take longer, but no one else even comes close to that awesome Bose sound! And the customer service was awesome when I had a problem!
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2 people found this review helpful
Julian of Chicago, IL Verified Reviewer
Original review: Aug. 8, 2018
I sent my headphones in to get fixed up because they had started to just get normal wear and tear after having them for a couple years. I sent customer service a message offering to pay them to get them 'refurbished'. They responded almost instantly and told me they were more than happy to help and asked me exactly what was wrong. I explained all my problems in detail and they then sent me a shipping label for my headphones. I sent them in expecting the refurbishment to take a week or so. It was not even 10 days later I get a package... THEY SENT ME A BRAND NEW PAIR. In new packaging and all. Talk about a company going above and beyond for their customer. They earned a life-long customer with me. I will only be buying Bose forever. Thank you Bose!
4 people found this review helpful
Linda of Portland, OR Verified Reviewer
Original review: June 30, 2018
I just received a free remote control replacement for my Bose Soundwave, and in less than 24hrs! This is not my first interaction with Bose to seek a fair and satisfactory remedy to my needs. I have always been treated with kindness and prompt service by Bose and its customer service representatives. I am sorry to read poor feedback from others as I have ALWAYS received 5-star assistance. Not only does Bose make incredibly great-sounding products, their customer service in my experience was equally superb.
2 people found this review helpful
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Original review: May 28, 2019
In-ear SoundSport POOR Quality Design/Materials/Customer service. I purchased my in-ear headphones about 2 years ago. $250 was a pretty big expense for headphones, but I was willing to pay it for the quality that Bose offers. About a year into owning them the mesh liner fell through when I was cleaning them - they had just fallen out of warranty. I called customer service and they offered me a discount...a brand new pair for only $197! Passed. One year later - I was in the gym and the ear bud just broke in half. I couldn’t believe it. Again, I called customer support - they offered me a discount - only $97. WHY would anyone spend $100 on a poor quality product? VERY Disappointed in the customer service but more so the quality of the product.
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Samir of Other, Other Verified Reviewer
Original review: May 21, 2019
One of the reason to buy this car was the BOSE audio system. I have at least 3 Bose home audio products and was expecting similar sound quality from the Bose car audio. To my utter disappointment, I am sorry to say that the sound quality is worst than a China made unbranded audio player???? The bass is almost as good as zero. I spent 900 sgd to install a pioneer under seat subwoofer and changed the 2 rear door speakers. This has made some difference but still not good enough. My audio guy has suggested to change the front speakers as well but I don’t have the budget to do so.
Bose Is a reputed brand. I just feel cheated of an experience which was not fulfilled due to the cheap quality sound system. Please look into this before it is too late. I don’t know if my feedback makes any sense to you but for your own good, please do something and something FAST!!! I hope to hear from you l. Not sure how you can help me. Unhappy customer????
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Michel of Brighton, Other Verified Reviewer
Original review: May 12, 2019
Bought a Bose speaker, works with radio stations. When I want to listen to my music library, I get nowhere, tried to find help from Bose, joke. I assume it’s a simple issue, yet nobody’s here to help. Was asked: 1) Download app. Done. 2)Click on 'add services', done. 3)Choose between: Music Library on NAS ask to refresh, do refresh as asked and it goes on and on....
Second option: Music Library on Computer, clicked, here we go again, asked to download app..... bla bla bla.... back to square one. I do understand that hiccup can happen, I’m sure the issue is minor, yet nobody in your company can be bothered, let alone help. Thank you Bose! P.S I can listen to radio stations from Luxembourg, France, Germany, Belgium, Monte-Carlo, Switzerland but can’t listen to my own music at home.
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Original review: May 7, 2019
I purchased a Bose wave system (radio and CD player) in Nov. 2015 for about $300. The radio works well but the CD player, which was rarely used, just broke. I called Bose. The rep suggested to unplug it. I did. Still doesn't work. So if I want to use the CD, I need to spend another $100 for Bose to repair it, which I refuse to do. I will never buy anything Bose again. If it's such an excellent product, then why does Bose only offer a 1 year warranty? In essence, I purchased a $300 radio. Very dissatisfied with Bose and this product.
3 people found this review helpful
karan of Other, Other Verified Reviewer
Original review: May 7, 2019
I have got Bose SoundSport free wireless earbuds. Rubber is getting apart in just an year of use. Spend 20K INR for it and it's worthless now, very bad customer after service Not helping out. Telling to invest 12K INR more to replace it. Do not buy this product.
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Original review: April 29, 2019
On March 1 2019 I ordered the Quiet Comfort 35 custom wireless headphones in Purple color. This was to be a birthday gift for my wife on April 28. When I ordered the Bose website said will ship within 6 - 8 weeks. As time went on and we reached the 7th week, I starting making calls to customer service who repeated the same script of 'the order still has until the end of the 8th week to ship'. The Bose order tracking is pathetic to say the least. The web page is the same right now as it was the day 1 ordered and does not present any status information.
As Friday April 26th came, I called again and I was told they would check my order since it is the last day of the 8th week. They put me on hold and left me there for over 30 minutes. I called back and another agent told me that they had received an advisory about the Quiet Comfort 35 Custom regarding a delay from 8 - 11 weeks due to parts that have to come from around the globe.
Date Of Manufacture Abbreviation
After I explained that this order was a birthday gift for a birthday this weekend and I now have to get a new gift, I need to cancel the order. I requested the order to be cancelled immediately and want a confirmation email- I was assured it would be cancelled and an email would be sent within 24 hours. Monday morning April 29 rolled around and still not email regarding the cancellation. I called back and was told the order was not cancelled. So again I requested a cancellation and an email. I did not get any email from that agent. I called back at the end of the day and was told by another agent nothing indicates the order was cancelled. I asked to speak to a manager. I waited on hold for 15 minutes until someone who said she was a supervisor got on the phone and ensured me it would be escalated to the Order management team for cancellation.
It still remains to be seen whether or not it gets cancelled but if I am charged and they ship, I will refuse the charge and contact the BBB and my state's attorney generals office. Overall this is the poorest example of a well oiled machine. It should not take 6 - 8 weeks and now 11 weeks to put together a pair of headphones from a company the size of Bose. The website should be able to track the status of an order from received, processed, in manufacturing, ready to ship, and shipped with tracking info. It's 2019 Bose, wake up and smell the coffee. If mom and pop shops can handle it, your overpriced products bring in enough revenue for you to do it better. Your customer service people should be helpful and actually do what the customer requests.
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4 people found this review helpful
Original review: April 29, 2019
I placed my order on Bose.com for the custom QuietComfort 35 on March 1, 2019. The headphones have never been shipped, and I cancelled the order on April 29, 2019. I called Bose twice - they allow up to 8 weeks to ship the custom headphones, and they didn't notify me of any delays. I'm very disappointed with the service.
3 people found this review helpful
Prachod of Other, Other Verified Reviewer
Original review: April 26, 2019
I purchased Wave SoundTouch two years back. Every few month’s time, I need to update the app. It is a headache. If I want to listen a music through SoundTouch, I should need to update the app first. It will take 10-15 minutes. I used to hear a radio channel in UAE. After the last update, I can't see that channel anymore. Now SoundTouch decides which channel I should hear not me.
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Original review: April 25, 2019
I purchased a Bose AE2 headphones with Bluetooth attachment. After a while headphones stopped working. I figured it out that the bluetooth adapter is malfunctioning. I contacted with the Bose customer service to know from where can I get the bluetooth adapter or at least send me a replacement. But the customer service experience was so bad that I will never buy Bose product again in my life period. Also recently the quality of Bose products are going down to hill. They are not making quality products anymore. Keep in mind If you are buying a Bose product you are not buying a quality product. You are paying double the money just because product says Bose on it. Bye bye Bose. Thanks.
3 people found this review helpful
Linda of Toronto, ON Verified Reviewer
Original review: April 5, 2019
I purchased a pair of Bose Quiet Comfort Headphones (450 Canadian) about two years ago. Recently I noticed one of the rubber rings was loose. I called Customer Service. There wasn't an option for repair so they offered me a new pair at a reduced price. I sent my headphones back. They received them March 15. I still have not received the new ones. I have made a total of five calls to Customer Service. The first rep send me a UPS label in French so I had to call back and get one in English. The third rep kept saying over and over they didn't get my headphones. She eventually found them in the system and I would get them in 5 to 10 business days.
I called back again after 10 days and the fourth rep said the same thing - 'We did not receive your headphones' then found them in the system. She promised me I would get them within 2 business days and she would keep in touch by email 'every step of the way' (her words). No headphones, no emails. Today I spoke to a supervisor. Same story - 'We did not receive your headphones.' He also said he had no record of the third phone call. The headphones are coming from the U.S. He cannot tell me when I will receive them. They have not been shipped. What the hell is going on here - it doesn't make sense. Their service sucks big time and the customer service reps are not trained properly and are woefully incompetent.
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2 people found this review helpful
Devina of Hayward, CA Verified Reviewer
Original review: March 30, 2019
Long but detailed issues: I don't actually use customer service for companies, maybe the bank, maybe an appliance warranty but rarely. The aspect of having to speak to customer service is rare. I worked in tourism and that industry has it down to a science. Bose is lacking literally lacking in every aspect of their customer service portion connected to its website. There is no chat option. In 2019 in most retail sites where there is a chat option to ask questions about the products Bose lacks. Their 'policies' do not include website credits or gift cards, in general, 'there is no such thing.' I'm in my 30s GenY, however, the last I checked this is a very basic aspect of retail, e-commerce and most brick and mortar locations, to have credit to the site or gift cards. THIS DOES NOT EXIST.
I wanted to return product headphones that was gifted to me, in this case, to pay the extra $50 to be able to customize these particular headphones into color. (Yes, you have read that correctly, I want to pay more. Yet I have faced the below timeline.) Call in because headphones speaker is making noise, I did my troubleshooting through the website. Bluetooth connect these headphones to different phones, laptops. Still, the left speaker was still making a humming noise. This takes 45 minutes, I was on hold for 23 minutes of this. That was a Friday, Agent sends UPS label. I ship it off. It was received back to BOSE on Wednesday midday.
Call in on Wednesday morning PST time, on hold for 53 minutes. Finally spoke to an agent and explained can I be credited for this headphone so that I may pay the extra money to personalize these SAME EXACT HEADPHONES to color, by paying the extra $50. Was told about the above policies. CREDIT DOES NOT EXIST. Spoke to a supervisor because why as a retail company is there not credit available? This agent goes on to horrendously speak to me as if I am someone they have just met in a bar and is eye-rolling me through my questions.
Someone with a Supervisor is a title. Speaks down to clients? (Because I have asked about a policy that they repeat on a daily basis but clearly is a brand new topic for me so I am further asking to understand but this individual hates their job.) (I find this to be sad because I know so many people in these roles and they love their jobs and have fun teams and companies that work with feedback to evolve their customer service reach to below 20% or under) clearly not the case here.
Frustrated I ask to speak to someone who has the power or patience to explain an outdated policy. Which still is news to me. I am on hold for another 1 hour and 43 minutes. 47 minutes of this is on hold to speak to someone in the UK, I am calling from the USA. UK escalations team (they are really called this) speaks to me. Snickers through my questions and feedback and admitted after another 27 minutes that 'Yeah they should have rolled out gift cards' and that the 'suggestion' was noted. Does the return. Never once was any real sincere comments on the waits, the frustrations and the sheer disregard of my time. After 30 minutes I check my email, I am sent a UPS label, confused as they are in possession of their product.
Next day**** Call back. Spoke to the same Supervisor. Get connected to someone else in the UK. Here is where it gets interesting. My headphones were bought from a CC as a gift and sent to me. They require that same person to get on the phone to confirm the return (which was never disclosed in the first UK call) otherwise get this THEY SEND A CHECK THAT TAKES 4-6 WEEKS. LOL. In 2019 a company with a website, in retail charging $400 and above for headphones wants me to wait around for a check! I was laughing. So connected the person who bought me this gift in order to get that refunded back to the CC because again they do not offer CREDIT OR GIFT CARDS!
NOW THIS IS WHAT PISSED ME OFF BEYOND BELIEF. The minute the UK member spoke to this man on my line, the UK supervisor completely changed their tone and demeanor. They spoke with 'hello sir' while I had received 'yeah is this so and so', 'can you verify yeah okay' 'and then verify yeah okay'. MY BLOOD WAS BOILING. Not only did you put on a clear display of gross misogyny, whether it implicitly or explicitly. It was there! Completely obvious in every aspect of this call changed from speaking down to full-blown respect and regard. All because this Supervisor heard a man's voice.
YOUR TEAMS NEED ASSISTANCE. Get training on harassment, misogynist behavior, communications, conflict resolution. Overall, basic decent human kindness. If this is your treatment to clients of the opposite gender in a phone call, I don't even want to imagine what it must be like to work here, alongside these individuals. Absolutely unacceptable, this is 2019. We are only accepting changed behaviours in companies. Not excuses or PR. GET IT TOGETHER BOSE.
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3 people found this review helpful
Joe of ** Verified Reviewer
Original review: March 23, 2019
Hello all, I bought the SoundTouch 300 with the wireless sub in January 2018. After one year and one month the sub quit! I contacted Bose to see what can be done and was told to send it in for repair. This I had no problem with until I was told it would cost $180... What? I paid $1200 for this just over a year ago and now I'm supposed to pay again for a repair? For $1200 I would expect to get a few years of service from it, after all Bose claims to be the best. I strongly believe that Bose products are supposed to die on a regular basis so they can rip off the consumer with repair cost, after all, what's $180 after you have spent $1200.
This is one big black mark for me as I will never spend another dime on any Bose product again. Now I'm waiting for the sound bar to die so I can go buy a real product like a Samsung, at least I know it won't quit like Bose GARBAGE. It's unfortunate that a company like Bose would treat its customers like their product. BOSE, I was a great fan of your product, loved the sound quality but what's the point if you can't use it. I now know not to purchase any of your products again. Enjoy my $1200. It will be the last!
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6 people found this review helpful
Robert of United Kingdom Verified Reviewer
Original review: March 18, 2019
I have always loved Bose products, and still do, and have never had the need to return a product under their 30-day free trial scheme. On this occasion, however, because I couldn't try the product before purchase (Sleepbuds), and not getting on with them, I decided to take Bose up on their offer and request the refund. Having jumped through several hoops just to get them to accept the refund, I returned the Sleepbuds through their recognized carrier (UPS), which they received. 7 weeks later, however, despite many emails and telephone calls, I still have not received the refund, despite numerous promises. I would still recommend Bose products, but don't ever try to use their 30-day free trial refund, as you will discover what they really think about their customers - nothing!
5 people found this review helpful
Ivan of Australia Verified Reviewer
Original review: Feb. 21, 2019
Purchased the headphones 2 2.5 years ago and worked perfectly until recently. Went through all the online “fix it” info. Nothing worked. Contacted Bose customer service & was emailed a return post sticker & true to their word a new set of headphones arrived within 10 days of posting the original headphones to them!!! Great service BOSE!!!
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olivia of Jacksonville Beach, FL Verified Reviewer
Original review: Feb. 18, 2019
Beware to MacBook Air laptops!!! Nothing but problems!!! Bought them 2/15/19, spent ALL weekend trying to connect the two. NO luck. Spent hours with Apple, spent hours with Bose, over and over. Returning both on 2/19/19.
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Original review: Feb. 5, 2019
After shipping back an exchange product and it taking 20+ plus days to get to Bose, I heard nothing from the Bose. I called to check the return and was told the box was received empty. When asked why was I not notified upon receipt, no answer could be provided, and I was told to take this up with UPS. UPS said as I am not the shipper and Bose provided the label the UPS claims and damage department need to interact with Bose.
After UPS was unable to reach Bose and/or retrieve the box, per UPS policy, I reach the manager, Gabriel, who said the box was destroyed as it was empty and this was a closed issue per Bose. UPS could not complete their investigation and therefore UPS said it would not pay for the claim and the case was closed. Gabriel said without a returned product or me showing proof I returned the item despite the receipt from the UPS Store, they would not send the replacement. Bottom line I am out of the product I shipped and will not receive my replacement for which I am paying with the credit card on file.
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5 people found this review helpful
James of Brazil Verified Reviewer
Original review: Feb. 1, 2019
I got an QC25 in Bose California, with Warranty Extension 2 years from SquareTrade. Since my last trip when I was in Brazil to China Asia, the headphone QC25 Starting to sparking and no sound. I try to contact Bose but they didn't feedback me within The 3 working days, then I went to official service center in Hong Kong. Within the time I have to solve the issue, they said the Warranty Extension didn't work in Asia only in USA. Well that frustrating, because when I bought this Bose didn't make it clear, and I pay for the warranty. After Hong Kong I try to contact again Bose from USA while I am in Asia, and still no answer from Bose. I went to Facebook, and finally few days later Bose check my message and we talked about the issue.
Bose finally asked me to contact SquareTrade for the warranty extension. To get this information Bose tooks about 3 weeks or more just to provide me this information, then I try to contact SquareTrade and registry the case. I am in China the website was not working well. Could not contact by the website, then I run to Facebook, finally got the contact, By the email they provided me, I send the case and inform all the issue, serial number, describe the problem, and SquareTrade said the warranty Extension has been passed, just pass the validate... The issue it is I am not out the date. It is the procedure takes me to reach the right person. I waste almost 4 weeks to get contact with yours because your company delay the answer and contact way not so good, and my warranty was in the date when I contacted Bose. This make me really sad, because the contact way and policy is not clear. I am really feel bad service from SquareTrade and Bose.
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2 people found this review helpful
Original review: Jan. 30, 2019
I ordered a pair of custom headphones on November 26th. I knew they would not arrive prior to Christmas, and that was okay. They ensured that I should receive them in 5-7 weeks. Well, 12 weeks passed with NO answers. After contacting and speaking to a number of different customer service reps, who all told me that it hasn’t shipped and they emailed the warehouse, I finally got an answer. I expressed my frustration that my problem did not feel prioritized and someone finally admitted that the manufacturer has “a high volume of orders, creating this issue.” I asked for a rough estimate of when my order will be shipped, still nothing. They sent me two free Micro SoundLink speakers, which was nice, but I want the headphones!
I asked again a few days later after hearing nothing (and being promised I’d have an answer the next day). Got a new rep who said “Using the order number, I have here the Bose QC35II Wireless Headphones in Custom, right? I just checked the order and to be honest with you, we really don’t have any updates yet from our Warehouse Department but here is what I’ll be doing. I’ll be sending an email to them and will ask what’s the status.”
I responded saying, “Hi *CS Rep*, thank you. First, I know that you’re doing your best so my frustration is in no way directed at you. But this is the fourth time someone has sent an email and I haven’t received a response. I purchased these headphones because I have a real need for them, and I’m feeling very frustrated because nobody can answer my question. At this point, I feel that I should have purchased a non-custom pair, or went with another brand. I would really like an answer, or even a pair of non-custom to use while I continue to wait with no answers.”
Finally, “I got an update. We have an issue with our Parts Department wherein, we don’t have stocks for the parts to complete the order.” Ok... so what does that mean?! Then I was told they still have no specific date yet. So frustrated at this point. A couple days later they told me they will ship on February 9th. Ridiculous, but at least I have an answer. I requested overnight shipping and received this as a response: “Oh, that’s not really possible, because we’re just about to complete or finish your order and the shipping date will be on February 9, 2019. I’ll try to request that.”
![]() Winchester Date Of Manufacture
Then I clarified I meant overnight from the 9th so I’d receive them on the 10th. Then this response, which really bothered me, “I totally understand. Let me do my job and request for a overnight shipping. Please, remember that this is for approval because we also need to consider the load of the orders. Anyways, I’m doing my best just to make sure you’ll get it on time.” Seemed like a rude tone, but maybe I’m reading it wrong.
Long story short, I’m really irritated. I really feel at this point I should be compensated better and had an answer WAY sooner, rather than people not knowing what to do. I don’t recommend purchasing from them, and I REALLY don’t recommend purchasing the custom headphones since they apparently don’t have the proper manufacturing/parts to deal with the requests. At least set people’s expectations better. Overall, really unhappy and will be sharing my experience with others.
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12 people found this review helpful
Original review: Jan. 27, 2019
I ordered my headphones on November 24 as a Christmas present. I was aware that customized product takes 5-7 weeks to ship but it has been over 9 weeks and no word that the product has been shipped. I have contacted customer service several times and no one can seem to get me an answer on what is happening. I am so frustrated. I just wanted to receive them on time and now I just want to cancel my order and take my business elsewhere.
12 people found this review helpful
Michael of Cold Spring, NY Verified Reviewer
Original review: Jan. 25, 2019
Find deplorable that Bose makes everyone's life difficult. One end of the audio cable of the sound-link headphones is 2.5mm. The other is 3mm. This is instead of the standard 3mm to 3mm cables available everywhere. Most adaptor plugs are too large to work. WTF... So if you need a new audio cable you are out of luck. Seriously annoying and has totally soured me on Bose. Bose customers have to go out of their way for an audio cable (available at Bose only) when 3mm cables are standard. Guess not enough profit on $250/$350 headphones!!! AAA+ for how to alienate customers.
2 people found this review helpful
Barbara of Pompano Beach, FL Verified Reviewer Verified Buyer
Original review: Jan. 15, 2019
I ordered these headphones for our son as a Christmas present on November 21st. At the time I placed the order for the custom colors, the website displayed a message that it will take between 3 and 5 weeks to receive the headphones. I understood that we might miss the Christmas date, so paid extra for the priority shipping. Christmas came and went and I had, by this time, already tried to contact BOSE for an update. No one is able to help me other than tell me it hasn't shipped.
I tried their chat. Then email. No success. Phone calls only prompted a promise to have their department send an update to me in email within 24 to 48 hours. I have never received such an update specific to our order. It is now January 14th and we still don't have the headphones. Very disappointing. If someone were to call and explain what the problem is, such as we should re-select a color they are having a hard time fulfilling, we'd be glad to do that. But no one can tell us what is wrong. Backlog of orders? No idea, and no idea when our order will ship.
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6 people found this review helpful
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Grant of United Kingdom Verified Reviewer
Original review: Jan. 12, 2019
On the 30th of November 2018 my sister placed an order for a pair of Bose QC35 II headphones for over £280 as a Christmas present. The product had not arrived by the 5th of December so she called Bose who told her to contact DPD. DPD said the parcel had been lost/stolen so they gave a lost order reference number to pass on to Bose. On the 6th of December she contacted Bose via WhatsApp, who said they would contact the courier and reply within 24-48h. She messaged Bose on the 11th of December and the employee that she was connected with didn’t reply to any messages. She then messaged again on the 12th and received no reply, and again on the 13th where she was told the office team had not yet responded, and that she would be notified of an update ASAP.
Between then and Christmas she contacted Bose countless time over the phone who assured her the order was on “high priority” and would be resolved before Christmas. On the 23rd of December she purchased another pair of the headphones from a retailer to the collective sum of over £560. The headphones were for me so when I was told of the trouble she had I said I would take over chasing up the issue. I emailed Bose over Christmas and received no reply by January the 2nd where I sent them a message over WhatsApp, and was told that Bose would contact their order and logistics team, and that I would receive a response in 24h.
At this point I made it explicitly clear that my sister wanted a refund, as she had to make alternative purchase arrangements prior to Christmas, and was told that this information had been passed on. With no response 48h later I sent a follow-up message that was replied to a day later to say that Bose had received no update, and again that they would contact me ASAP. On the 10th of January she received an email, which said the product had been sent out and would be delivered on the 11th of January. The product arrived on the 12th of January despite the fact that I clearly said that my sister wanted a refund. On the 12th of January I called Bose who said they would send a free returns label and that I would have to take the parcel to a UPS drop off myself. They also said that after they received the parcel that it would take 7-10 days to process a refund, meaning that my sister will have been £280 out of pocket for two months.
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Bose offered little apology for the issue and zero compensation. I am absolutely appalled at the level of customer service my sister and I have received while dealing with Bose. For an issue on an order placed in November not to have been resolved before Christmas, despite being identified on December 5th, and for a refund to be issued two months later is absolutely unacceptable. I certainly wouldn’t recommend buying directly from Bose to anyone.
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2 people found this review helpful
Samee of China Verified Reviewer
Original review: Jan. 12, 2019
I purchased Lifestyle 650 about 18 months back. It stopped working and on contacting the customer service was told to pay nearly 10% of the overall purchase price to repair as the warranty is only 1 year. On further questioning I was told main board of the console was damaged and needs replacement. No reason given why the damage happened and how to prevent it from happening again. Now no choice for me to pay the exorbitant repair price and pray it does not damage again after warranty expires. When one buys such expensive gadgets it is expected that we get a longer service from them. My recommendation to anyone thinking of buying Bose products thinks again. They are expensive, low on quality and high on repair cost. For me it's never again to purchase any products.
3 people found this review helpful
Original review: Dec. 31, 2018
I had my Bose SoundSport pulse earbuds for 2 months, but were defective. I went to a Bose store and got a replacement immediately. I got everything from In-Store, so there could have been a difference so I would recommend to go to a Bose store rather than calling customer service.
2 people found this review helpful
Bose Serial Number CheckOriginal review: Dec. 24, 2018
I'm totally disgusted with BOSE. They should let buyers know the items will stop working. Christmas is today and wanted to use my soundwave, it stop working. Contact Bose. Want to charge me for fixing it, bought it from the company. Why am I being charged. Never again will I buy a high price item again from these people.
Bose Sn Lookup
8 people found this review helpful
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